Better Access to Remedy in Company - Community Conflicts in the field of CSR: A Model for Company - Based Grievance Mechanisms

In 2010, the Special Representative to the UN Secretary General on human rights and transnational corporations and other business enterprises, John Ruggie, established access to remedy as one of the three pillars of the UN 'Protect, Respect, Remedy' Framework. In this Framework, Ruggie prescribes that company-based grievance mechanisms can be one effective means of enabling remediation to those potentially being impacted by business enterprises' activities.

In this 2011 report, by IES research assistant Cristina Celillo, aims at proposing a model for company-based grievance mechanisms that follow a combination of interest- and rights-based approaches to conflict resolution of all corporate social responsibility issues in company-stakeholder relationships.

The report was prepared in the context of The Hague Utilities for Global Organisations (HUGO) programme and the HUGO CSR Project. For more information see link below.

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Author(s)Cristina Cedillo
PublisherInstitute for Environmental Security
Place publishedThe Hague
Date / Journal Vol No.September 2011
Pages34 pages


BUS Business / Industry
CSR Corporate Social Responsibility
EMP Employment / Labour
HRI Human Rights / Minorities
LAW Law / Justice
TNC Transnational Corporations